Hey there, Fellow Gamer! We know that sometimes a game doesn’t quite hit the table the way you hoped, or maybe it arrived with a damaged component. Don’t worry – we’ve got your back! Our return policy is designed to be as straightforward and gamer-friendly as our shop.
Our Return Policy at a Glance
- Return Window: 15 days from delivery date
- Condition: Items must be unplayed and in original packaging
- Return Shipping: Customer responsible unless we made an error
- Refund Processing: 5-7 business days after we receive your return
The Return & Exchange Process
Email us at [email protected] within 15 days of receiving your order. Include your order number and reason for return.
Our team will review your request and send return instructions within 2 business days. Please don’t ship anything back until you receive authorization.
Include all original components, manuals, and packaging. For exchanges, clearly note which game you’d like instead.
Send your return to:
BGG Game Shop Returns
8159 West 81st Avenue
Arvada, CO 80005
Once we process your return, we’ll issue your refund or ship your exchange within 3-5 business days.
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email to: [email protected]
Hello BGG Game Shop Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Product(s) to Return: [Game Title(s)]
Reason for Return: [Please describe – damaged component, wrong item, etc.]
Preferred Resolution: [Refund / Exchange for (specific game)]
Please send me the return authorization and shipping instructions.
Thank you,
[Your Name]Refund Information
Once we receive and inspect your return:
- Processing Time: 3-5 business days
- Refund Method: Original payment method (Credit Card, PayPal, etc.)
- Bank Processing: Additional 2-5 business days for the refund to appear in your account
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
Important Notes for Our Gaming Community
Non-Returnable Items: Based on our partnerships with premium publishers like 25th Century Games, AEG, Asmodee, Bezier Games, and other specialty publishers, the following cannot be returned:
- Opened or played games (unless defective)
- Collector’s editions or limited print runs
- Games with damaged shrink wrap (considered opened)
- Kickstarter or crowdfunded games with exclusive content
Defective Components: If you receive a game with missing or damaged pieces, contact us immediately. We’ll work with our publisher partners to get you replacement parts!
International Returns
Since we serve gamers worldwide (excluding Asia and select remote areas):
- International customers are responsible for return shipping costs
- Please mark the package as “Returned Goods” to avoid customs fees
- Refunds will be issued in USD
Need Help? Contact Our Gamer-Support Team!
We’re fellow gamers who understand your concerns. Reach out to us at:
Email: [email protected]
Response Time: Within 2 business days
We’re committed to making sure you’re happy with your gaming experience. After all, we’re not just a shop – we’re part of your gaming community!
Thank you for choosing BGG Game Shop for your tabletop adventures. Now go roll some dice!