Privacy Policy

Welcome, Fellow Gamer! At BGG Game Shop, we’re not just passionate about board games – we’re equally committed to protecting your privacy. This policy explains how we handle your information, written in the same straightforward, gamer-friendly language you’ve come to expect from us.

1. Who We Are & Our Gaming Community

BGG Game Shop serves tabletop gaming enthusiasts worldwide (excluding Asia and select remote areas). We partner with premium publishers like 25th Century Games, AEG, Asmodee, Bezier Games, and many others to bring you the best gaming experiences. Our privacy practices reflect our commitment to the global gaming community we serve.

2. Information We Collect

Just like planning your game night strategy, we’re transparent about what data we collect:

Information You Provide Directly:

• Account & Order Details: Name, email, shipping address, and payment information when you create an account or make purchases
• Payment Data: Credit card details (processed securely through our payment partners) or PayPal information
• Communication Records: Emails and messages sent to our gamer-support team at [email protected]
• Preferences: Your game preferences and wishlist items when you use our account features

Information Collected Automatically:

• Device & Browser Data: IP address, browser type, device information
• Usage Patterns: How you navigate our shop, games you browse, and features you use
• Location Data: General geographic location to ensure we can serve your area

3. How We Use Your Information

We use your data to enhance your gaming experience, not complicate it:

• Order Fulfillment: Process payments, ship your games via DHL/FedEx/EMS, and provide order updates
• Customer Service: Respond to your questions and provide gamer-to-gamer support
• Shop Improvement: Enhance our website and services based on how our community uses them
• Security: Protect against fraud and unauthorized access to your account
• Personalization: Recommend games from our curated collection that match your interests
• Communication: Send order confirmations, shipping updates, and (with your consent) news about new games

4. Data Sharing & Disclosure

We treat your data like a rare game component – with care and respect. We only share information when necessary:

• Payment Processors: With trusted partners like PayPal and credit card processors to complete your transactions
• Shipping Carriers: With DHL, FedEx, and EMS to deliver your games to your door
• Legal Requirements: When required by law or to protect our rights and users
• Business Transfers: In the event of a merger or acquisition, with appropriate privacy protections

We never sell your personal information to third parties for marketing purposes.

5. Data Storage & Security

We protect your data with the same dedication we bring to game recommendations:

• Secure Storage: Your data is stored on secure servers with industry-standard protections
• Payment Security: We use SSL encryption for all transactions and never store full credit card details on our servers
• Limited Access: Only authorized personnel can access your personal information
• Data Retention: We keep your information only as long as necessary for business purposes or as required by law
• International Transfers: As we serve customers globally, your data may be processed outside your country of residence, always with adequate protection

6. Your Rights & Choices

You’re in control of your data, just like you’re in control of your game strategy:

• Access & Correction: View and update your account information anytime
• Data Portability: Request a copy of your personal data in a usable format
• Deletion: Request deletion of your account and personal data, subject to legal requirements
• Marketing Preferences: Opt-out of promotional emails at any time
• Account Settings: Choose between account checkout or guest checkout based on your preference

7. Cookies & Tracking Technologies

We use cookies and similar technologies to make your shopping experience smoother:

• Essential Cookies: Required for basic functions like adding games to your cart and checkout
• Performance Cookies: Help us understand how gamers use our shop so we can improve it
• Preference Cookies: Remember your settings and preferences between visits
• Advertising Cookies: Help us show you relevant game recommendations (you can opt-out)

You can control cookie settings through your browser, though some features may not work properly without essential cookies.

8. International Data Transfers

Since we serve tabletop enthusiasts worldwide (excluding Asia and select remote areas), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable laws.

9. Children’s Privacy

While we sell games for all ages, our website is not directed at children under 16. We don’t knowingly collect personal information from children without parental consent.

10. Policy Updates

Just as game rules get updated, we may need to update this policy. We’ll post changes here and update the “Last Updated” date. Significant changes will be communicated to our gaming community.

11. Contact Our Gamer-Support Team

Thank you for trusting BGG Game Shop with your gaming adventures. We’re honored to be part of your game night experiences!