Welcome to our FAQ section! We’ve compiled answers to the most common questions about shopping at BGG Game Shop. Whether you’re a seasoned tabletop veteran or new to the world of board games, we’re here to help make your experience as smooth as possible.

🛒 Ordering & Products

What types of games do you offer?
We specialize in premium board games from renowned publishers including 25th Century Games, Academy Games, AEG, Asmodee, Bezier Games, Blue Orange Games, and many more. Our collection features everything from strategic masterpieces to family-friendly favorites.
How do I know if a game is right for my group?
Each product page includes detailed descriptions, player counts, age recommendations, and gameplay duration. As fellow gamers, we understand the importance of finding the perfect game for your playstyle and group dynamics.
Do you offer gift wrapping or special packaging?
While we don’t currently offer gift wrapping, we take great care in packaging every game to ensure it arrives in perfect condition, ready for your next game night adventure.

💳 Payment & Accounts

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. Your security is as important to us as your gaming experience.
Do I need to create an account to place an order?
While creating an account allows you to track orders and save preferences, you can checkout as a guest if you prefer. Either way, we’ll make sure your games get to you efficiently.

🚚 Shipping & Delivery

Where do you ship?
We proudly ship worldwide! However, we’re currently unable to deliver to Asia and select remote areas. We’re constantly working to expand our reach to serve more gaming communities.
What are my shipping options?
We offer two shipping methods:

Standard Shipping ($12.95): Premium carriers like DHL or FedEx deliver your games in 10-15 days after shipping. Perfect when you need games for an upcoming event!

Free Shipping: Available on orders over $50, delivered via EMS in 15-25 days after shipping. Ideal for stocking up on multiple games!
How long does order processing take?
All orders take 1-2 business days to process before shipping. Our team carefully prepares each game for its journey to your table.
Will I receive tracking information?
Yes! Once your order ships, you’ll receive a tracking number via email so you can follow your games’ journey right to your doorstep.
My order hasn’t arrived yet. What should I do?
First, check your tracking information. If your order is outside the estimated delivery window or you have concerns, please contact us at [email protected] with your order number.

🔄 Returns & Exchanges

What is your return policy?
We stand behind every game we sell. If you’re not completely satisfied, you can return items within 15 days of receipt. Your satisfaction is our priority!
What if my game arrives damaged?
We’re sorry to hear that! Please contact us immediately at [email protected] with your order number and photos of the damage. We’ll make it right quickly.
How do I initiate a return?
Email our customer service team at [email protected] with your order details and reason for return. We’ll guide you through the simple process.
Are there any items that cannot be returned?
For health and safety reasons, opened games with damaged components may have restricted return eligibility. However, we’ll always work with you to find a satisfactory solution.

🌱 Our Commitment

Do you have eco-friendly practices?
Yes! We prioritize sustainability in our delivery process. Many of our games feature durable, sustainable materials, and we work with partners to minimize our environmental footprint while maximizing your gaming enjoyment.
Why should I choose BGG Game Shop?
We’re more than just a retailer—we’re fellow gamers who understand the thrill of unboxing a new game. From our carefully curated selection to our gamer-focused shipping options, every aspect of our service is designed with the tabletop community in mind.

Still have questions? Our friendly customer service team is always ready to help!

Email: [email protected]

Address: 8159 West 81st Avenue, Arvada, US 80005

Thank you for choosing BGG Game Shop for your tabletop adventures. We can’t wait to see what games you discover next!